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Frequently Asked Questions

The frequently asked questions below provide the answers to the most common queries we receive, however, we’re always happy to hear from our customers.

You can contact us directly via email at if you cannot find the information that you require on this page or this website.

Are any physical products available for purchase on your website?

Digital delivery is the main form of delivering music and resources however, we do take orders for selected editions and formats of our popular As One Voice hymnals. Orders for hymnals can be placed via email. Click here for ordering details.

How do I set up ‘My Account’ and what are the benefits?

You can create the customer account from the Login/Register option in the header. Registered customers can save their billing address and use for placing orders without typing each time,The orders can be viewed and managed form customer account and the purchased downloadable files can be downloaded form the customer account.

Do you share Willow user information with other sites or businesses?

No, your personal information is private and will never be shared or sold to parties outside of Willow Publishing. For more information,
please be sure to read our privacy policy.

When will I receive my order?

Digital Products: Once you have made your selection and completed your payment, your digital product will automatically be sent to you via your nominated email. Please allow a few minutes to receive your email.

As One Voice Hymnals: An expected date of delivery will be provided upon receipt of your order. Generally,  please allow approximately 21 days for delivery.

Will I be charged sales tax on my orders?

Yes, by law Goods and Services Tax (GST) is applicable on all orders. Prices are shown GST inclusive.

I have received my order but I’ve changed my mind. Can I get a refund?

Copyright terms and conditions apply to all digital files delivered via this website. Therefore, we ask you to choose carefully as all sales are on a firm sale basis, without exception.

If an incorrect file is supplied please notify us immediately via email at quoting your name, contact details, invoice number with a brief explanation of the problem you have encountered.

The price of my item(s) has dropped; can I receive a refund for the difference?

Sorry, we are unable to offer refunds once the sale has been transacted.

Can I place my order by telephone?

All orders are to be placed via the website. Phone orders are not possible.

Which payment options are available to me?

We accept payments made with the following credit cards: VISA, MasterCard, VISA Debit and via PayPal and Stripe.

What if I can’t find the title I’m looking for?

Titles may be searched using Song Title/Book Title, Composer/Author, Publisher and Seasons/Topics. New titles are added to the website on a regular basis. If you can’t find a title and you believe it should be available on the website, please email and we will advise.

How does file downloading work?

You make your selections, visit the shopping cart (check out) where you confirm your order/quantities and pay for your purchase. Within minutes you will receive an email containing the product link(s). Click the link(s) to download to your computer or mobile device. Your files will automatically be saved to your ‘downloads’ folder unless you choose an alternative folder.

How many copies of my download product can I make?

After choosing your titles you will be asked to enter the number of copies you wish to purchase. This quantity, nominated by you will be the legal quantity that you are permitted to print from the file you receive via email. It is illegal to reprint additional copies.

What if I need extra copies of a title I have already purchased?

In your original purchase, you nominated a quantity. If extra copies are required you will need to make an additional purchase for the extra copies. You must not make additional copies using your original file.

Why is there a copyright notice at the end of each sheet music page and ebook that I’ve purchased?

We are bound by copyright law and we are committed to ensuring that our customers know exactly what is required of them when they purchase digital files from our website. The copyright notice (which is displayed at the bottom of each page when printed, reminds buyers of their legal responsibility to honour the intellectual property of our composers, authors and publishers.

Is the music on your website covered under church license programs such as One License?

Yes, the vast majority of music sold on this website is covered under ONE LICENSE, subject to the terms and conditions of ONE LICENSE. (Please note, ONE LICENSE does not permit reprints of music accompaniments and choral and instrumental arrangements.)

Selected music titles are also covered under CCLI.

I’d like to connect with other church music people. Can you help?

Yes! Please join our Facebook Page. We’d love to welcome you to the group.